In-house team
Our professionals work embedded in your operation, at your facilities and within your processes. This is the right model when the institution wants direct control and close coordination with its risk and finance departments.
Legal collections outsourcing: your recovery, run by specialists
Setting up your own collections operation costs more than the budget shows: hiring and training agents, managing turnover, buying technology, building quality control and carrying the compliance risk. All for a function that is not the institution's core business. We take on that operation, fully or partially, with dedicated legal teams.
01 / Two models
Depending on how much control you want to keep
In both cases the team is dedicated: it doesn't share your portfolio with twenty other clients.
External team
Collections are run entirely from our infrastructure, with our call center, our technology and our protocols. This is the right model when the goal is to take the operation off the balance sheet.
02 / How we integrate
Coordinated with risk and finance, not in parallel
We work with follow-up meetings with decision-makers, agreed escalation criteria and objectives aligned with the institution's provisioning policy.
Technology integration is done via API with your ERP, CRM or payment gateway. Our platform is built on a leading U.S. collections CRM, with Business Intelligence and artificial intelligence models for segmentation and payment propensity.
When the scope is not yet defined, the natural starting point is a portfolio audit.
Connecting to your systems usually takes a few days. In the meantime, we work from portfolio files from day one.
03 / What we report
Performance, not activity reports
A provider that reports “actions taken” is measuring its own effort.
Effective recovery
By delinquency bucket and portfolio segment.
DSO and delinquency trend
How the ratio moves, not just the balance.
Promises kept
Based on promises made.
Cost per recovery
What each dollar collected costs.
Contact rate by channel
Which channel works for which profile.
04 / Compliance risk
Outsourcing collections doesn't outsource accountability
In collections, every agent who leaves takes with them the judgment they used with the debtor. A stable team collects better and creates less exposure.
When a financial institution outsources collections, a mistreated customer's complaint lands on the institution, not the provider. That's why we work with certified agents, audited contact protocols, quality control over communications and LOPDP (personal data protection law) compliance.
When the institution prefers to keep its internal team, we transfer that same standard through training and compliance. And that's why we maintain ISO 37001 certification, unique in the region for this service.
Our Great Place to Work certification has an effect here that is rarely mentioned: in collections, staff turnover destroys the quality of the work.
05 / FAQ
What we're always asked
Ask another question ↗01Can we outsource only part of the portfolio?
Yes. Many institutions start with a specific slice —a delinquency range, a segment or a region— and expand based on results.
02How is the initial scope defined?
Usually with a prior portfolio audit, which establishes what is actually collectible and where it makes sense to focus effort.
03What happens to our customers' information?
It is handled under the applicable personal data protection regulations, with defined protocols for access, use and custody. This is documented contractually before a single record is received.
04Which countries do you operate in?
Ecuador, Colombia and Peru, with offices in Quito, Guayaquil, Bogotá and Lima.
06 / CredentialsRankings and certifications
Trust and recognition across the region.
International rankings and certifications audited by independent third parties back every action we take on your portfolio.
01 · Paris · Annual ranking
Leaders League
Ranked Firm 2026A distinction awarded from Paris. Each year it ranks the top asset recovery firms in Latin America.
02 · International legal directory
Chambers and Partners
Top Ranked · Latin America 2026One of the most influential legal directories in the world. Its ranking is built by interviewing each firm's clients.
03 · Workplace culture
Great Place to Work
Certified · EcuadorInternational workplace culture certification. A stable team manages your portfolio better.
04 · Anti-bribery management system
ISO 37001
Certified · Anti-BriberyInternational anti-bribery standard, audited by an independent third party. Ethical, traceable management of every portfolio.
Next step
Start a strategic recovery of your portfolio
Talk to our specialists today.
Freeyour portfolio assessment
No commitmentyou decide afterward
Three countriesEcuador · Peru · Colombia