Lima
Av. Arequipa N° 2447, Oficina 409, Lince, Edificio Cuore. Phone +51 94 134 2109.
Debt collection agency in Peru
FEXCOB operates in Peru with its own office in Lima, as part of a regional structure that also covers Ecuador and Colombia.
01 / Peru
Where debt collection goes wrong in Peru
Peru is probably the market in the region where poorly handled collections cost the most. The Consumer Protection and Defense Code (Código de Protección y Defensa del Consumidor) expressly penalizes abusive collection methods, and INDECOPI (Peru’s consumer protection authority) has a body of case law on the subject.
For a creditor, that translates into a concrete risk: an agent who calls outside permitted hours, contacts the debtor’s employer or exposes the debt to third parties does not produce a recovery; it produces a complaint against the institution that hired them.
Legal limits on contact
Hours, frequency, channels and dealings with third parties.
Financial supervision
Regulated entities answer to the Superintendency of Banking, Insurance and Pension Funds (Superintendencia de Banca, Seguros y AFP).
Personal data protection
Applies to the entire collections operation.
02 / Peru
How we solve it
We work with certified agents, contact protocols defined by channel and segment, and quality control over actual communications, not over what should be happening. Our collections training and compliance brings that same standard to the client’s in-house teams when the client prefers to keep them.
All collection activity is logged, with full traceability of every contact and every agreement.
In Peru, the main risk is not failing to collect: it is collecting with a method that ends in a complaint against the creditor.
03 / Peru
What we do in Peru
All our services operate here: preventive collections, pre-legal and legal collections, asset tracing, legal outsourcing and portfolio audits.
04 / Peru
Our office
05 / Peru
Why FEXCOB
More than twenty years of regional operation, ISO 37001 certification for anti-bribery management —unique in the region—, Great Place to Work certification and recognition from Leaders League between 2020 and 2025 in asset recovery.
In a market where the main risk is the method rather than the result, hiring a provider with an audited anti-bribery certification is not a luxury: it is how you sleep at night.
06 / Peru
Frequently asked questions
Ask another question ↗01Do you serve clients outside Lima?
Yes. The office is our operational base; our collection work covers the entire country.
02How do you guarantee there will be no abusive methods?
With written protocols, certified agents, quality control over actual communications and internal audits. That is exactly what our ISO 37001 certification backs up.
03Can you handle Peruvian debtors for a creditor based in another country?
Yes. It is one of the reasons we operate with our own teams in all three countries.
07 / CredentialsRankings and certifications
Trust and recognition across the region.
International rankings and certifications audited by independent third parties back every action we take on your portfolio.
01 · Paris · Annual ranking
Leaders League
Ranked Firm 2026A distinction awarded from Paris. Each year it ranks the top asset recovery firms in Latin America.
02 · International legal directory
Chambers and Partners
Top Ranked · Latin America 2026One of the most influential legal directories in the world. Its ranking is built by interviewing each firm's clients.
03 · Workplace culture
Great Place to Work
Certified · EcuadorInternational workplace culture certification. A stable team manages your portfolio better.
04 · Anti-bribery management system
ISO 37001
Certified · Anti-BriberyInternational anti-bribery standard, audited by an independent third party. Ethical, traceable management of every portfolio.
Contact us in Peru
Let's talk about your portfolio
We tell you what is recoverable and through which route. Free and with no commitment.
Freeyour portfolio assessment
No commitmentyou decide afterward
Three countriesEcuador · Peru · Colombia