Ecuador · Peru · Colombia ES Free assessment ↗
By delinquency stagePreventive collectionsWe reach out before the due date, while the customer is still a customer.Pre-legal collectionsAI decides the channel, the message and the timing.Legal collectionsLawsuit, precautionary measures and enforcement, with our own attorneys.Asset tracingWe find the debtor and their assets when no one else can.
SolutionsCollections outsourcingWe run your collections department under your brand and your rules.Portfolio auditWhat is collectable, what is about to expire and what paperwork is missing.Training and complianceWe train your team and keep every action audited.By sectorCollections for banksWe move the metric without touching your reputational risk.Collections for credit unionsWe recover without breaking the bond with the member.Collections for businessesRecover what you already sold, without burning the customer.
All 10 servicesTen ways to recover your portfolio↗ ✦ Our edgeAI-powered debt collection↗
Where we are EcuadorQuitoGuayaquilColombiaPeru

Privacy policy

How FEXCOB collects, uses and protects personal information, in accordance with the personal data protection regulations applicable in each country.

1. Introduction

At FEXCOB, we are committed to protecting the privacy of our users and clients. This personal data processing policy describes how we collect, use, store, share and protect the personal information you provide to us through our website.

2. Information Collected

We may collect different types of personal information, including but not limited to:

Identification data: name, address, phone number, email.
Contact information: email address, phone number.
Browsing data: IP address, browser type, pages visited, time spent on the website.
Financial information: credit/debit card details, bank accounts (if online transactions are carried out).

3. Purposes of Data Processing

The personal information collected will be used for the following purposes:

Process orders and carry out business transactions.
Provide information about products and services.
Send promotional communications, provided the user has given consent.
Improve the user experience on our website through browsing analysis and studies.
Comply with legal and regulatory obligations.

4. Data Sharing

We do not share personal information with third parties, except in the following cases:

Service providers: We may share data with third parties that provide us with essential services, such as payment processing, email delivery or data analysis.
Legal obligations: We may share personal information if required by law, or if necessary to protect our rights, property or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. However, no system is completely secure and we cannot guarantee the absolute security of your data.

6. User Rights

You have the right to:

Access the personal data we have collected about you.
Request the correction of any inaccurate or incomplete data.
Request the deletion of your personal data, provided there is no legal obligation to retain it.
Object to the processing of your personal data for certain purposes, such as sending promotional communications.

7. Changes to the Policy

We reserve the right to modify this personal data processing policy at any time. Any change will be posted on this page with the date of the last update.

8. Contact

If you have any questions or wish to exercise your rights regarding your personal data, you can contact us through:

Email:
info@fexcob.com

Mobile:
+593 99 731 7322